Cancellation and exchange policy
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the date of conclusion of the contract.
In order to exercise your right of revocation, you must inform us Am bismarckturm 3 53177 Bonn, Email: [email protected]) by means of a clear statement (e.g. a letter or email sent by post) of your decision to revoke this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
Sample revocation form
If you want to cancel the contract, please fill out this form and send it back to
Am bismarckturm 3 53177 Bonn
Email: [email protected]
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) ____________________________________________________________________ ____________________________________________________________________
Ordered on (*)/ received on (*): _____________________________________
Name of the consumer(s): _____________________________________
Address of the consumer(s): __________________________________________________________________________
Signature of the consumer(s) (only in case of paper notification)
(*) Delete as applicable.